Issues with searching/filtering studies

Incident Report for Covidence

Resolved

The issue is now resolved and we've monitored the application returning to full functionality. Thank you all for your patience - if you're still seeing any issues crop up, do get in touch with our support team.

Posted Oct 02, 2025 - 13:57 AEST

Identified

Searching for studies and/or filtering by voting choices is currently not working in the Covidence application. This is due to a stability/capacity issue with an upstream provider, which we are in the process of addressing - we're not yet sure how long this will take, but will provide regular updates.

Everything else in the application remains functional. We're sorry for the inconvenience, and greatly appreciate your patience while we get things back to normal.

Posted Oct 02, 2025 - 13:22 AEST

This incident affected: Covidence App (Search & Study Lists).