Everything has continued to run smoothly for the past hour, so we're considering this issue resolved. Thank you for your patience and understanding - and if you do see any problems still occurring, don't hesitate to contact our customer support team.
Posted Jan 30, 2024 - 11:06 AEDT
Monitoring
Our search infrastructure is back to full operation, search functionality should be behaving correctly. We'll be keeping a close eye on things, but if you do spot any issues please get in touch with our customer support team.
Posted Jan 30, 2024 - 09:55 AEDT
Update
Our search infrastructure is now online again - we're processing the updates it's missed since this incident began, then we should have the site back to normal within an hour.
Posted Jan 30, 2024 - 08:40 AEDT
Update
Unfortunately the recovery can't be made any faster - the current timeframe is for everything to be back to normal in 6-8 hours. We apologise for the inconvenience.
Posted Jan 30, 2024 - 03:00 AEDT
Identified
Our search infrastructure has had an unexpected failure, and is slowly recovering. Until it's fully recovered, our search functionality will be degraded - we're investigating options to speed up the recovery process.
Posted Jan 30, 2024 - 01:03 AEDT
This incident affected: Covidence App (Search & Study Lists) and Infrastructure (Elasticsearch).