High error rates in Covidence
Incident Report for Covidence
Resolved
This incident has been resolved.
Posted Mar 29, 2022 - 13:39 AEDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Mar 29, 2022 - 13:19 AEDT
Update
We are continuing to investigate this issue.
Posted Mar 29, 2022 - 12:59 AEDT
Update
We are continuing to investigate this issue.
Posted Mar 29, 2022 - 12:19 AEDT
Update
We have placed the site in maintenance mode while we continue to investigate.
Posted Mar 29, 2022 - 12:06 AEDT
Investigating
Users may be experiencing errors, we are looking at the issue now
Posted Mar 29, 2022 - 11:36 AEDT
This incident affected: Infrastructure (Heroku) and Covidence App (Search & Study Lists, PDF Annotation, Import Processing).